Refund & Replacement Policy
When refunds and replacements apply.
Undelivered orders
If an order is not delivered within the window stated on the product page and support cannot resolve it, you receive a full refund.
Non-working access
Access that stops working inside the warranty window is replaced first. If a replacement is unavailable, the remaining value is refunded.
Non-refundable cases
Refunds are not issued where terms of the underlying provider were breached, credentials were shared, or the plan was consumed as described.
How to request
Open a request from your dashboard order or contact support with the order ID. Most requests are reviewed the same day.
Processing time
Approved refunds are returned to the original payment method, typically within 5–7 business days depending on your bank.
This page is maintained by ElevixPro and is provided for information only; it is not legal advice.